What Transparency Actually Means Here

Look, "transparency" has become one of those words that gets thrown around in marketing materials without meaning much. For us, it's pretty straightforward.

• You Own Your Data

  All transaction records, customer information, and payment history can be exported in standard formats anytime. No waiting periods, no export fees, no proprietary formats that lock you in.

  Last month, a retail client needed seven years of transaction data for an audit. They downloaded 2.1 million records as a CSV in about forty seconds.

• Pricing That Makes Sense

  Our fee structure is published on our website. It doesn't change based on who's asking or what day of the week it is. Volume discounts kick in at specific thresholds, and we'll tell you exactly where you are relative to the next pricing tier.

  We don't do "contact us for pricing" because that usually means different customers pay different amounts for the same service. Seems unnecessarily complicated.

• No Hidden Technical Requirements

  Our API documentation includes real response times, rate limits, and the actual error messages you'll encounter when things go wrong. We test integration scenarios that fail—not just the happy path—and document exactly what happens.

  Integration guides include common mistakes we see during setup, with the specific error codes you'll get and how to fix them.

• Regular Security Disclosures

  When we discover vulnerabilities in our systems, we follow a standard disclosure timeline: fix internally, notify affected clients, then publish details publicly. We maintain a security changelog that dates back to our first PCI-DSS audit in 2020.

  In September 2024, we found a timing attack vulnerability in our tokenization system. It was patched within 18 hours, and we published a technical write-up three weeks later explaining the issue and our remediation process.

• Honest Service Limitations

  We process credit cards, debit cards, and bank transfers within Taiwan. That's it. We don't handle cryptocurrency, we don't support payments in 47 countries, and we're not building an AI-powered fraud detection system. Focusing on payment processing in one market means we can do it really well.

  When prospects ask about features we don't offer, we refer them to competitors who do. Building trust matters more than landing every possible client.